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FENIX SKIN tiene un plazo de 30 días calendario para la atención de su reclamo.

El consumidor presenta un reclamo cuando no está conforme con los bienes adquiridos o servicios contratados, mientras que la queja expresa la insatisfacción o malestar del consumidor por la atención recibida o sobre algún tema que no esté directamente relacionado con el giro o rubro del negocio; como por ejemplo, la mala atención del personal de una tienda.

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